Now, our company is specialized in design, development, manufacturing, marketing and retail of the MB-230 Test Dumps test question, aimed to provide high quality product, solutions based on customer's needs and perfect service of the MB-230 Test Dumps exam braindump. At the same time, we have formed a group of passionate researchers and experts, which is our great motivation of improvement. Every once in a while we will release the new version study materials. I hope that you can spend a little time understanding what our study materials have to attract customers compared to other products in the industry. As you know, we are now facing very great competitive pressure. But you must have a browser on your device.
Microsoft Dynamics 365 MB-230 Please remember you are the best.
In order to help you memorize the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Dumps study materials better, we have detailed explanations of the difficult questions such as illustration, charts and referring website. Our sales volumes are beyond your imagination. Every day thousands of people browser our websites to select our MB-230 Latest Dumps Free Download exam materials.
When you try our part of Microsoft certification MB-230 Test Dumps exam practice questions and answers, you can make a choice to our Omgzlook. We will be 100% providing you convenience and guarantee. Remember that making you 100% pass Microsoft certification MB-230 Test Dumps exam is Omgzlook.
Microsoft MB-230 Test Dumps - I wish you good luck.
Omgzlook website is fully equipped with resources and the questions of Microsoft MB-230 Test Dumps exam, it also includes the Microsoft MB-230 Test Dumps exam practice test. Which can help candidates prepare for the exam and pass the exam. You can download the part of the trial exam questions and answers as a try. Omgzlook provide true and comprehensive exam questions and answers. With our exclusive online Microsoft MB-230 Test Dumps exam training materials, you'll easily through Microsoft MB-230 Test Dumps exam. Our site ensure 100% pass rate.
Omgzlook's latest training material about Microsoft certification MB-230 Test Dumps exam have 95% similarity with the real test. If you use Omgzlook'straining program, you can 100% pass the exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
CIPS L4M2 - Omgzlook speak with the facts, the moment when the miracle occurs can prove every word we said. Amazon DVA-C02 - The material has the experience of more than 10 years of IT certification. Omgzlook's Microsoft HP HPE0-G03 exam training materials is a proven software. Dear candidates, have you thought to participate in any Microsoft SAP C_TS422_2023 exam training courses? In fact, you can take steps to pass the certification. Dell D-DPS-A-01 - It can guarantee you 100% pass the exam.
Updated: May 28, 2022