Then, you need to upgrade and develop yourself. You worked in the IT industry, through what methods can you realize your dream? Taking IT certification exam and getting the certificate are the way to upgrade yourself. At present, Microsoft MB-230 Test Answers exam is very popular. As long as you study with our MB-230 Test Answers exam questions for 20 to 30 hours, you will pass the exam for sure. Our MB-230 Test Answers study braindumps are so popular in the market and among the candidates that is because that not only our MB-230 Test Answers learning guide has high quality, but also our MB-230 Test Answers practice quiz is priced reasonably, so we do not overcharge you at all. Whatever exam you choose to take, Omgzlook training dumps will be very helpful to you.
Microsoft Dynamics 365 MB-230 The talent is everywhere in modern society.
Due to the shortage of useful practice materials or being scanty for them, many candidates may choose the bad quality exam materials, but more and more candidates can choose our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Answers study materials. All questions that may appear in the exam are included in our exam dumps. With the changes of exam outline, we also update our exam dumps at any time.
If you are curious or doubtful about the proficiency of our MB-230 Test Answers preparation quiz, we can explain the painstakingly word we did behind the light. By abstracting most useful content into the MB-230 Test Answers exam materials, they have helped former customers gain success easily and smoothly. The most important part is that all contents were being sifted with diligent attention.
Microsoft MB-230 Test Answers - Then you will be confident in the actual test.
Our MB-230 Test Answers training quiz will be your best teacher who helps you to find the key and difficulty of the exam, so that you no longer feel confused when review. Our MB-230 Test Answers study materials will be your best learning partner and will accompany you through every day of the review. Our MB-230 Test Answers exam quiz will help you to deal with all the difficulties you have encountered in the learning process and make you walk more easily and happily on the road of studying.
The secret of success is constancy to purpose. If your purpose is passing exams and getting a certification.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
PRINCE2 PRINCE2-Foundation - Our study materials will help you get the according certification you want to have. The HP HPE0-V28-KR real questions are written and approved by our It experts, and tested by our senior professionals with many years' experience. In addition, there are many other advantages of our Pegasystems PEGACPLSA88V1 learning guide. Microsoft training pdf material is the valid tools which can help you prepare for the IIA IIA-CIA-Part1-KR actual test. In fact, our Microsoft DP-300-KR exam materials provide comprehensive customers service, and our commitment to users does not end at the point of sale.
Updated: May 28, 2022