MB-230 Study Materials exam questions promise that if you fail to pass the exam successfully after purchasing our product, we are willing to provide you with a 100% full refund. Microsoft Dynamics 365 Customer Service Functional Consultant exam tests are a high-quality product recognized by hundreds of industry experts. Over the years, MB-230 Study Materials exam questions have helped tens of thousands of candidates successfully pass professional qualification exams, and help them reach the peak of their career. It is time for you to plan your life carefully. After all, you have to make money by yourself. We will send our MB-230 Study Materials exam question in 5-10 minutes after their payment.
Microsoft Dynamics 365 MB-230 The society warmly welcomes struggling people.
What the certificate main? All kinds of the test MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Study Materials certification, prove you through all kinds of qualification certificate, it is not hard to find, more and more people are willing to invest time and effort on the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Study Materials exam guide, because get the test MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Study Materials certification is not an easy thing, so, a lot of people are looking for an efficient learning method. The product of Omgzlook not only can 100% guarantee you to pass the exam, but also can provide you a free one-year update service. If you choose Omgzlook, success is not far away for you.
The software version is one of the three versions of our MB-230 Study Materials actual exam, which is designed by the experts from our company. The functions of the software version are very special. For example, the software version can simulate the real exam environment.
Microsoft MB-230 Study Materials - Everyone has their own dreams.
Our MB-230 Study Materials preparation exam have assembled a team of professional experts incorporating domestic and overseas experts and scholars to research and design related exam bank, committing great efforts to work for our candidates. Most of the experts have been studying in the professional field for many years and have accumulated much experience in our MB-230 Study Materials practice questions. The high-quality of our MB-230 Study Materials exam questions are praised by tens of thousands of our customers. You may try it!
With it, you will pass the exam easily. If you pass the exam, you will have the self-confidence, with the confidence you will succeed.
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
IBM C1000-177 - Our product is of high quality and the passing rate and the hit rate are both high. Even if you spend a small amount of time to prepare for Microsoft DP-203-KR certification, you can also pass the exam successfully with the help of Omgzlook Microsoft Microsoft DP-203-KR braindump. However, our Oracle 1z1-071 training materials can offer better condition than traditional practice materials and can be used effectively. CompTIA PT0-002 - Even if the exam is very hard, many people still choose to sign up for the exam. Huawei H13-527_V5.0 - So sales and customer satisfaction improved dramatically.
Updated: May 28, 2022