What do we take to compete with other people? More useful certifications like MB-230 Study Guide certificate? In this era of surging talent, why should we stand out among the tens of thousands of graduates and be hired by the company? Perhaps the few qualifications you have on your hands are your greatest asset, and the MB-230 Study Guide test prep is to give you that capital by passing exam fast and obtain certification soon. Don't doubt about it. More useful certifications mean more ways out. We attract customers by our fabulous MB-230 Study Guide certification material and high pass rate, which are the most powerful evidence to show our strength. We are so proud to tell you that according to the statistics from our customers’ feedback, the pass rate among our customers who prepared for the exam with our MB-230 Study Guide test guide have reached as high as 99%, which definitely ranks the top among our peers. A good learning platform should not only have abundant learning resources, but the most intrinsic things are very important, and the most intuitive things to users are also indispensable.
Microsoft Dynamics 365 MB-230 Many people think this is incredible.
Choose MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Study Guide test guide to get you closer to success. Involving all types of questions in accordance with the real exam content, our Latest Test MB-230 Questions Fee exam questions are compiled to meet all of your requirements. The comprehensive coverage would be beneficial for you to pass the exam.
It is common in modern society that many people who are more knowledgeable and capable than others finally lost some good opportunities for development because they didn’t obtain the MB-230 Study Guide certification. The prerequisite for obtaining the MB-230 Study Guide certification is to pass the exam, but not everyone has the ability to pass it at one time. But our MB-230 Study Guide exam questions will help you pass the exam by just one go for we have the pass rate high as 98% to 100%.
So our Microsoft MB-230 Study Guide study questions are their best choice.
With the rise of internet and the advent of knowledge age, mastering knowledge about computer is of great importance. This MB-230 Study Guide exam is your excellent chance to master more useful knowledge of it. Up to now, No one has questioned the quality of our MB-230 Study Guide training materials, for their passing rate has reached up to 98 to 100 percent. If you make up your mind of our MB-230 Study Guide exam questions after browsing the free demos, we will staunchly support your review and give you a comfortable and efficient purchase experience this time.
And our online test engine and the windows software of the MB-230 Study Guide guide materials are designed more carefully. During our researching and developing, we always obey the principles of conciseness and exquisiteness.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Salesforce Marketing-Cloud-Advanced-Cross-Channel - You will become a master of learning in the eyes of others. Our training materials can guarantee you 100% to pass Microsoft certification OMG OMG-OCUP2-FOUND100 exam, if not, we will give you a full refund and exam practice questions and answers will be updated quickly, but this is almost impossible to happen. Huawei H31-311_V2.5 - Various study forms are good for boosting learning interests. If you purchase the training materials we provide, you can pass Microsoft certification CompTIA CS0-003 exam successfully. CIW 1D0-623 - Sometimes, we will receive some good suggestions from our users.
Updated: May 28, 2022