So you don’t need to wait for a long time and worry about the delivery time or any delay. We will transfer our Microsoft Dynamics 365 Customer Service Functional Consultant prep torrent to you online immediately, and this service is also the reason why our MB-230 Simulator Online test braindumps can win people’s heart and mind. Therefore, you are able to get hang of the essential points in a shorter time compared to those who are not willing to use our MB-230 Simulator Online exam torrent. The most important is that our test engine enables you practice MB-230 Simulator Online exam pdf on the exact pattern of the actual exam. Our IT professionals have made their best efforts to offer you the latest MB-230 Simulator Online study guide in a smart way for the certification exam preparation. Because our materials not only has better quality than any other same learn products, but also can guarantee that you can pass the MB-230 Simulator Online exam with ease.
Microsoft Dynamics 365 MB-230 You can directly select our products.
Microsoft Dynamics 365 MB-230 Simulator Online - Microsoft Dynamics 365 Customer Service Functional Consultant And you can free donwload the demos to have a look. With the rapid development of society, people pay more and more attention to knowledge and skills. So every year a large number of people take Valid MB-230 Test Dumps Sheet tests to prove their abilities.
Holding a professional certificate means you have paid more time and effort than your colleagues or messmates in your major, and have experienced more tests before succeed. Our MB-230 Simulator Online real questions can offer major help this time. And our MB-230 Simulator Online study braindumps deliver the value of our services.
Microsoft MB-230 Simulator Online - Selecting Omgzlook means choosing a success
MB-230 Simulator Online exam dumps allow free trial downloads. You can get the information you want to know through the trial version. After downloading our study materials trial version, you can also easily select the version you like, as well as your favorite MB-230 Simulator Online exam prep, based on which you can make targeted choices. Our study materials want every user to understand the product and be able to really get what they need.
You can free download part of Omgzlook's practice questions and answers about Microsoft certification MB-230 Simulator Online exam online, as an attempt to test our quality. As long as you choose to purchase Omgzlook's products, we will do our best to help you pass Microsoft certification MB-230 Simulator Online exam disposably.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
If you also want to get this certificate to increase your job opportunities, please take a few minutes to see our IAPP AIGP training materials. Omgzlook's training product for Microsoft certification SAP C-S4CPR-2402 exam includes simulation test and the current examination. With the help of our IBM C1000-177 practice guide, you don't have to search all kinds of data, because our products are enough to meet your needs. Omgzlook is a site that comprehensively understand the Microsoft Databricks Databricks-Certified-Data-Engineer-Associate exam. Tableau TDA-C01 - Nowadays, online shopping has been greatly developed, but because of the fear of some uncontrollable problems after payment, there are still many people don't trust to buy things online, especially electronic products.
Updated: May 28, 2022