And our experts generalize the knowledge of the MB-230 Questions Explanations exam into our products showing in three versions. PDF version of MB-230 Questions Explanations learning quiz can support customers' printing request and Software version can support simulation test system. App/online version of MB-230 Questions Explanations training materials can be suitable to all kinds of equipment or digital devices. Omgzlook's products can not only help you successfully pass Microsoft certification MB-230 Questions Explanations exams, but also provide you a year of free online update service,which will deliver the latest product to customers at the first time to let them have a full preparation for the exam. If you fail the exam, we will give you a full refund. It is understandable that many people give their priority to use paper-based MB-230 Questions Explanations materials rather than learning on computers, and it is quite clear that the PDF version is convenient for our customers to read and print the contents in our MB-230 Questions Explanations study guide.
Microsoft Dynamics 365 MB-230 But this is still not enough.
That is the reason why I want to recommend our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Questions Explanations prep guide to you, because we believe this is what you have been looking for. If you also have a IT dream, quickly put it into reality. Select Omgzlook's Microsoft MB-230 Latest Real Exam exam training materials, and it is absolutely trustworthy.
You may try it! Our MB-230 Questions Explanations preparation exam have assembled a team of professional experts incorporating domestic and overseas experts and scholars to research and design related exam bank, committing great efforts to work for our candidates. Most of the experts have been studying in the professional field for many years and have accumulated much experience in our MB-230 Questions Explanations practice questions.
Microsoft MB-230 Questions Explanations - Everyone has a utopian dream in own heart.
Nowadays the requirements for jobs are higher than any time in the past. The job-hunters face huge pressure because most jobs require both working abilities and profound major knowledge. Passing MB-230 Questions Explanations exam can help you find the ideal job. If you buy our MB-230 Questions Explanations test prep you will pass the exam easily and successfully,and you will realize you dream to find an ideal job and earn a high income. Our product is of high quality and the passing rate and the hit rate are both high.
This is the royal road to pass MB-230 Questions Explanations exam. Although you are busy working and you have not time to prepare for the exam, you want to get Microsoft MB-230 Questions Explanations certificate.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
However, our HP HP2-I57 training materials can offer better condition than traditional practice materials and can be used effectively. As to the cause, Fortinet FCP_FWB_AD-7.4 exam is a very important test. Oracle 1z0-1047-24 practice materials are highly popular in the market compared with other materials from competitors whether on the volume of sales or content as well. Once you purchased our Dell D-AX-RH-A-00 exam dump, we will try our best to help you pass Dell D-AX-RH-A-00 exam. So you can master the most important IBM C1000-169 exam torrent in the shortest time and finally pass the exam successfully.
Updated: May 28, 2022