And countless of the candidates have been benefited from our MB-230 Learning Materials practice braindumps. No matter what kind of MB-230 Learning Materials learning materials you need, you can find the best one for you. Our expert team has spent a lot of time and energy just to provide you with the best quality MB-230 Learning Materialsstudy guide. Such a valuable acquisition priced reasonably of our MB-230 Learning Materials study guide is offered before your eyes, you can feel assured to take good advantage of. And we give some discounts from time to time on our MB-230 Learning Materials exam questions for promoting. So our product is a good choice for you.
Microsoft Dynamics 365 MB-230 As we all know, time and tide waits for no man.
With the high pass rate of our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Learning Materials exam questions as 98% to 100% which is unbeatable in the market, we are proud to say that we have helped tens of thousands of our customers achieve their dreams and got their MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Learning Materials certifications. You can totally rely on our study materials to pass the exam. All the key and difficult points of the Exam MB-230 Collection Pdf exam have been summarized by our experts.
Our MB-230 Learning Materials certification questions are close to the real exam and the questions and answers of the test bank cover the entire syllabus of the real exam and all the important information about the exam. Our MB-230 Learning Materials learning dump can stimulate the real exam’s environment to make the learners be personally on the scene and help the learners adjust the speed when they attend the real exam. To be convenient for the learners, our MB-230 Learning Materials certification questions provide the test practice software to help the learners check their learning results at any time.
Microsoft MB-230 Learning Materials - You can spend more time doing other things.
our MB-230 Learning Materials study materials will also save your time and energy in well-targeted learning as we are going to make everything done in order that you can stay focused in learning our MB-230 Learning Materials study materials without worries behind. We are so honored and pleased to be able to read our detailed introduction and we will try our best to enable you a better understanding of our MB-230 Learning Materials study materials better.
Most importantly, these continuously updated systems are completely free to users. As long as our MB-230 Learning Materials learning material updated, users will receive the most recent information from our MB-230 Learning Materials learning materials.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
On Omgzlook website you can free download part of the exam questions and answers about Microsoft certification SAP C-TADM-23 exam to quiz our reliability. By visit our website, the user can obtain an experimental demonstration, free after the user experience can choose the most appropriate and most favorite California Department of Insurance CA-Life-Accident-and-Health exam questions download. CompTIA CS0-003 - If you do not have participated in a professional specialized training course, you need to spend a lot of time and effort to prepare for the exam. IBM C1000-112 - What are you waiting for? Just buy our exam braindumps! Fortinet FCP_FML_AD-7.4 - If you choose Omgzlook, we promise that we will try our best to help you pass the exam and also provide you with one year free update service.
Updated: May 28, 2022