In order to provide a convenient study method for all people, our company has designed the online engine of the MB-230 Key Concepts study practice dump. The online engine is very convenient and suitable for all people to study, and you do not need to download and install any APP. We believe that the MB-230 Key Concepts exam questions from our company will help all customers save a lot of installation troubles. And our MB-230 Key Concepts study materials always contain the latest exam Q&A. Even though we have already passed many large and small examinations, we are still unconsciously nervous when we face examination papers. Also, from an economic point of view, our Microsoft Dynamics 365 Customer Service Functional Consultant exam dumps is priced reasonable, so the MB-230 Key Concepts test material is very responsive to users, user satisfaction is also leading the same products.
Microsoft Dynamics 365 MB-230 I wish you good luck.
Microsoft Dynamics 365 MB-230 Key Concepts - Microsoft Dynamics 365 Customer Service Functional Consultant You can download the part of the trial exam questions and answers as a try. Microsoft Latest MB-230 Test Fee is a very important certification exam in the IT industry and passing Microsoft certification Latest MB-230 Test Fee exam is very difficult. But in order to let the job position to improve spending some money to choose a good training institution to help you pass the exam is worthful.
Omgzlook speak with the facts, the moment when the miracle occurs can prove every word we said. The exam materiala of the Omgzlook Microsoft MB-230 Key Concepts is specifically designed for candicates. It is a professional exam materials that the IT elite team specially tailored for you.
Microsoft MB-230 Key Concepts - It can guarantee you 100% pass the exam.
Microsoft MB-230 Key Concepts certification exam is among those popular IT certifications. It is also the dream of ambitious IT professionals. This part of the candidates need to be fully prepared to allow them to get the highest score in the MB-230 Key Concepts exam, make their own configuration files compatible with market demand.
Omgzlook dumps has high hit rate that will help you to pass Microsoft MB-230 Key Concepts test at the first attempt, which is a proven fact. So, the quality of Omgzlook practice test is 100% guarantee and Omgzlook dumps torrent is the most trusted exam materials.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
VMware 2V0-31.24 - In Omgzlook you can find your treasure house of knowledge. Would you like to attend Microsoft SAP C_S4FCF_2023 certification exam? Certainly a lot of people around you attend this exam. SAP C-DBADM-2404 - We can make you have a financial windfall. Are you worrying about how to pass Microsoft SAP C_BW4H_214 test? Now don't need to worry about the problem. MuleSoft MCD-Level-2 - The coverage of the products of Omgzlook is very broad.
Updated: May 28, 2022