You can learn MB-230 Exam Questions quiz torrent skills and theory at your own pace, and you are not necessary to waste your time on some useless books or materials and you will save more time and energy that you can complete other thing. We also provide every candidate who wants to get certification with free Demo to check our materials. No other MB-230 Exam Questions study materials or study dumps can bring you the knowledge and preparation that you will get from the MB-230 Exam Questions study materials available only from Omgzlook. Do not be afraid of making positive changes. It will add more colors to your life. Unlike some irresponsible companies who churn out some MB-230 Exam Questions study guide, we are looking forward to cooperate fervently.
Microsoft Dynamics 365 MB-230 This is really amazing.
Microsoft Dynamics 365 MB-230 Exam Questions - Microsoft Dynamics 365 Customer Service Functional Consultant And we will let you down. Omgzlook is a great resource site. It includes Microsoft MB-230 Practice Test Online Exam Materials, study materials and technical materials, as well as exam training and detailed explanation and answers.
To understand our MB-230 Exam Questions learning questions in detail, just come and try! Our MB-230 Exam Questions real quiz boosts 3 versions: the PDF, the Softwate and the APP online which will satisfy our customers by their varied functions to make you learn comprehensively and efficiently. The learning of our MB-230 Exam Questions study materials costs you little time and energy and we update them frequently.
Microsoft MB-230 Exam Questions - You can totally relay on us.
Quality should be tested by time and quantity, which is also the guarantee that we give you to provide MB-230 Exam Questions exam software for you. Continuous update of the exam questions, and professional analysis from our professional team have become the key for most candidates to pass MB-230 Exam Questions exam. The promise of "no help, full refund" is the motivation of our team. We will continue improving MB-230 Exam Questions exam study materials. We will guarantee that you you can share the latest MB-230 Exam Questions exam study materials free during one year after your payment.
Second, it is convenient for you to read and make notes with our versions of MB-230 Exam Questions exam materials. Last but not least, we will provide considerate on line after sale service for you in twenty four hours a day, seven days a week.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Salesforce Data-Cloud-Consultant - A person's career prospects are often linked to his abilities, so an international and authoritative certificate is the best proof of one's ability. After nearly ten years' efforts, now our company have become the topnotch one in the field, therefore, if you want to pass the Pegasystems PEGACPLSA23V1 exam as well as getting the related certification at a great ease, I strongly believe that the Pegasystems PEGACPLSA23V1 study materials compiled by our company is your solid choice. If you want to be familiar with the real test and grasp the rhythm in the real test, you can choose our ASQ CQE-KR exam test engine to practice. It is universally accepted that in this competitive society in order to get a good job we have no choice but to improve our own capacity and explore our potential constantly, and try our best to get the related SAP C_C4H630_34 certification is the best way to show our professional ability, however, the SAP C_C4H630_34 exam is hard nut to crack but our SAP C_C4H630_34 preparation questions are closely related to the exam, it is designed for you to systematize all of the key points needed for the SAP C_C4H630_34 exam. The Microsoft MB-310 free demo is especially for you to free download for try before you buy.
Updated: May 28, 2022