If you find any quality problems of our MB-230 Exam Prep or you do not pass the exam, we will unconditionally full refund. Omgzlook is professional site that providing Microsoft MB-230 Exam Prep questions and answers , it covers almost the MB-230 Exam Prep full knowledge points. We really take the requirements of our worthy customers into account. Perhaps you know nothing about our MB-230 Exam Prep study guide. Omgzlook has been to make the greatest efforts to provide the best and most convenient service for our candidates.
Microsoft Dynamics 365 MB-230 If you do not give up, the next second is hope.
Microsoft Dynamics 365 MB-230 Exam Prep - Microsoft Dynamics 365 Customer Service Functional Consultant Although we might come across many difficulties during pursuing our dreams, we should never give up. According to the survey, the candidates most want to take Microsoft Online MB-230 Lab Simulation test in the current IT certification exams. Of course, the Microsoft Online MB-230 Lab Simulation certification is a very important exam which has been certified.
It has been widely recognized that the MB-230 Exam Prep exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era. With the certified advantage admitted by the test Microsoft certification, you will have the competitive edge to get a favorable job in the global market. Here our MB-230 Exam Prep study materials are tailor-designed for you.
Microsoft MB-230 Exam Prep - Remember, the fate is in your own hands.
Our MB-230 Exam Prep real dumps has received popular acceptance worldwide with tens of thousands of regular exam candidates who trust our proficiency. Up to now, the passing rate is 98 to 100 percent. What made our MB-230 Exam Prep study guide so amazing? The answer that we only supply the latest and valid MB-230 Exam Prep exam braindumps for our customers and first-class after-sales services come after the first-class MB-230 Exam Prep learning engine. We're also widely praised by our perfect services.
With this training materials, you will speed up the pace of success, and you will be more confident. Microsoft MB-230 Exam Prep certification exam is very important for every IT person.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
SAP C-TS4CO-2023 - In a word, Wwe have data protection act for you to avoid information leakage! Microsoft AZ-500 - However, through investigation or personal experience, you will find Omgzlook questions and answers are the best ones for your need. During the trial period of our IIA IIA-CIA-Part2-KR study materials, the PDF versions of the sample questions are available for free download, and both the pc version and the online version can be illustrated clearly. Cisco 300-510 - After you use our dumps, you will believe what I am saying. Microsoft AZ-104-KR - They contain questions and answers on all the core points of your exam syllabus.
Updated: May 28, 2022