Also, we adopt the useful suggestions about our MB-230 Dumps Files study materials from our customers. Now, our study materials are out of supply. Thousands of people will crowd into our website to choose the MB-230 Dumps Files study materials. Our service staff will help you solve the problem about the MB-230 Dumps Files training materials with the most professional knowledge and enthusiasm. We believe that can completely dispel your worries on MB-230 Dumps Files exam braindumps. There is a linkage given by our e-mail, and people can begin their study right away after they have registered in.
Microsoft Dynamics 365 MB-230 Omgzlook can give you a brighter future.
Our company have the higher class operation system than other companies, so we can assure you that you can start to prepare for the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Dumps Files exam with our study materials in the shortest time. Omgzlook's Microsoft MB-230 Valid Real Exam exam training materials is a good training tool. It can help you pass the exam successfully.
Next, through my introduction, I hope you can have a deeper understanding of our MB-230 Dumps Files learning quiz. We really hope that our MB-230 Dumps Files practice engine will give you some help. In fact, our MB-230 Dumps Files exam questions have helped tens of thousands of our customers successfully achieve their certification.
Now, quickly download Microsoft MB-230 Dumps Files free demo for try.
Being anxious for the MB-230 Dumps Files exam ahead of you? Have a look of our MB-230 Dumps Files training engine please. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our MB-230 Dumps Files learning questions, and it is their job to officiate the routines of offering help for you. All points are predominantly related with the exam ahead of you. You will find the exam is a piece of cake with the help of our MB-230 Dumps Files study materials.
MB-230 Dumps Files test engine can simulate the actual test during the preparation and record the wrong questions for our reviewing. You just need 20-30 hours for preparation and feel confident to face the MB-230 Dumps Files actual test.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
And so many of our loyal customers have achieved their dreams with the help of our Huawei H13-527_V5.0 exam questions. Immediately after you have made a purchase for our UiPath UiPath-ABAv1 practice dumps, you can download our UiPath UiPath-ABAv1 study materials to make preparations. If you have bought the Fortinet FCP_FCT_AD-7.2 exam questions before, then you will know that we have free demos for you to download before your purchase. If you want to buy our Pegasystems PEGACPLSA88V1 training guide in a preferential price, that’s completely possible. By concluding quintessential points into Salesforce Salesforce-MuleSoft-Developer-II actual exam, you can pass the exam with the least time while huge progress.
Updated: May 28, 2022