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ITIL-F PDF DEMO:
QUESTION NO: 1
Where should incident resolution targets to be documented?
A. A service level agreement (SLA.
B. A request for change (RFC.
C. The service portfolio
D. A service description
Answer: A
QUESTION NO: 2
Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Answer: D
QUESTION NO: 3
Which of the following processes are performed by the service desk?
1 . Capacity management
2 . Request fulfilment
3 . Demand management
4 . Incident management
A. All of the above
B. 3 and 4 only
C. 2 and 4 only
D. 2 only
Answer: C
QUESTION NO: 4
Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A
QUESTION NO: 5
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B
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Updated: May 28, 2022