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ITIL-F PDF DEMO:
QUESTION NO: 1
Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C
QUESTION NO: 2
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B
QUESTION NO: 3
What is the pre-authorized change known as?
A. A normal change
B. A retrospective change
C. A standard change
D. An ordinary change
Answer: C
QUESTION NO: 4
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only
Answer: A
QUESTION NO: 5
What is a change of state that has significance for the management of a configuration item
(CI) called?
A. An event
B. A baseline
C. A change to a service level agreement
D. A request for change (RFC.
Answer: A
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Updated: May 28, 2022