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ITIL-F PDF DEMO:
QUESTION NO: 1
What is the pre-authorized change known as?
A. A normal change
B. A retrospective change
C. A standard change
D. An ordinary change
Answer: C
QUESTION NO: 2
What is a change of state that has significance for the management of a configuration item
(CI) called?
A. An event
B. A baseline
C. A change to a service level agreement
D. A request for change (RFC.
Answer: A
QUESTION NO: 3
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B
QUESTION NO: 4
Which two elements of financial management for IT services are mandatory?
A. Budgeting and charging
B. Accounting and charging
C. Budgeting and accounting
D. Costing and charging
Answer: C
QUESTION NO: 5
Which process is responsible for the availability, confidentiality and integrity of data?
A. Service catalogue management
B. Service asset and configuration management
C. Change management
D. Information security management
Answer: D
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Updated: May 28, 2022