I believe that you will be more inclined to choose a good service product, such as MB-230 Vce learning question. After all, everyone wants to be treated warmly and kindly, and hope to learn in a more pleasant mood. The authoritative, efficient, and thoughtful service of MB-230 Vce learning question will give you the best user experience, and you can also get what you want with our} study materials. You can practice the questions on practice software in simulated real MB-230 Vce exam scenario or you can use simple PDF format to go through all the real MB-230 Vce exam questions. Our products are better than all the cheap MB-230 Vce Exam braindumps you can find elsewhere, try free demo. Now I will tell you responsibly that our payment method of MB-230 Vce exam materials is very secure.
So are our MB-230 Vce exam braindumps!
Our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Vce training materials are regarded as the most excellent practice materials by authority. There are so many advantages of our Cost-Effective MB-230 Certification actual exam, and you are welcome to have a try! We have put substantial amount of money and effort into upgrading the quality of our Cost-Effective MB-230 Certification preparation materials, into our own Cost-Effective MB-230 Certification sales force and into our after sale services.
Time is flying and the exam date is coming along, which is sort of intimidating considering your status of review process. The more efficient the materials you get, the higher standard you will be among competitors. So, high quality and high accuracy rate MB-230 Vce practice materials are your ideal choice this time.
Microsoft MB-230 Vce - This is really amazing.
Due to continuous efforts of our experts, we have exactly targeted the content of the MB-230 Vce exam. You will pass the MB-230 Vce exam after 20 to 30 hours' learning with our MB-230 Vce study material. If you fail to pass the exam, we will give you a refund. Many users have witnessed the effectiveness of our MB-230 Vce guide braindumps you surely will become one of them. Try it right now! And we will let you down.
The website which provide exam information are surged in recent years. This may cause you clueless when you prepare the Microsoft MB-230 Vce exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
The learning of our Juniper JN0-280 study materials costs you little time and energy and we update them frequently. ISTQB ISTQB-CTFL - We should use the strength to prove ourselves. SAP C_S4CFI_2402 - Many people want to be the competent people which can excel in the job in some area and be skillful in applying the knowledge to the practical working in some industry. SAP C-THR12-2311 - Don't you believe in it? Omgzlook real questions and answers are the materials that it can help you get high marks and pass the certification exam. Saving the precious time users already so, also makes the ISM CORe quiz torrent look more rich, powerful strengthened the practicability of the products, to meet the needs of more users, to make the ISM CORe test prep stand out in many similar products.
Updated: May 28, 2022