You can download the electronic invoice of the MB-230 Pdf study materials and reserve it. Once you have decided to purchase our MB-230 Pdf study materials, you can add it to your cart. Then just click to buy and pay for the certain money. Perhaps you have doubts about this "shortest time." I believe that after you understand the professional configuration of MB-230 Pdf training questions, you will agree with what I said. What our MB-230 Pdf study materials contain are all the real questions and answers that will come out in the real exam. These professional knowledge will become a springboard for your career, help you get the favor of your boss, and make your career reach it is peak.
Microsoft Dynamics 365 MB-230 Many people think this is incredible.
We can be sure that with the professional help of our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Pdf test guide you will surely get a very good experience. Involving all types of questions in accordance with the real exam content, our MB-230 Latest Exam Study Guide exam questions are compiled to meet all of your requirements. The comprehensive coverage would be beneficial for you to pass the exam.
It is common in modern society that many people who are more knowledgeable and capable than others finally lost some good opportunities for development because they didn’t obtain the MB-230 Pdf certification. The prerequisite for obtaining the MB-230 Pdf certification is to pass the exam, but not everyone has the ability to pass it at one time. But our MB-230 Pdf exam questions will help you pass the exam by just one go for we have the pass rate high as 98% to 100%.
So our Microsoft MB-230 Pdf study questions are their best choice.
With the rise of internet and the advent of knowledge age, mastering knowledge about computer is of great importance. This MB-230 Pdf exam is your excellent chance to master more useful knowledge of it. Up to now, No one has questioned the quality of our MB-230 Pdf training materials, for their passing rate has reached up to 98 to 100 percent. If you make up your mind of our MB-230 Pdf exam questions after browsing the free demos, we will staunchly support your review and give you a comfortable and efficient purchase experience this time.
And our online test engine and the windows software of the MB-230 Pdf guide materials are designed more carefully. During our researching and developing, we always obey the principles of conciseness and exquisiteness.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Salesforce Public-Sector-Solutions test guide is an examination material written by many industry experts based on the examination outlines of the calendar year and industry development trends. Our training materials can guarantee you 100% to pass Microsoft certification Huawei H20-421_V1.0 exam, if not, we will give you a full refund and exam practice questions and answers will be updated quickly, but this is almost impossible to happen. Now we have PDF version, windows software and online engine of the Network Appliance NS0-528 certification materials. If you purchase the training materials we provide, you can pass Microsoft certification Microsoft MS-900 exam successfully. IBM C1000-162 - Sometimes, we will receive some good suggestions from our users.
Updated: May 28, 2022