Because there are excellent free trial services provided by our MB-230 Online exam guides, our products will provide three demos that specially designed to help you pick the one you are satisfied. On the one hand, by the free trial services you can get close contact with our products, learn about the detailed information of our MB-230 Online study materials, and know how to choose the different versions before you buy our products. On the other hand, using free trial downloading before purchasing, I can promise that you will have a good command of the function of our MB-230 Online exam prepare. The product of Omgzlook is a very reliable training tool for you. The answers of the exam exercises provided by Omgzlook is very accurate. We will continue to pursue our passion for better performance and human-centric technology of latest MB-230 Online quiz prep.
Microsoft Dynamics 365 MB-230 Omgzlook is a professional website.
Microsoft Dynamics 365 MB-230 Online - Microsoft Dynamics 365 Customer Service Functional Consultant We will satisfy your aspiring goals. If you have any questions about the exam, Omgzlook the Microsoft Instant MB-230 Discount will help you to solve them. Within a year, we provide free updates.
But we keep being the leading position in contrast. We are reactive to your concerns and also proactive to new trends happened in this MB-230 Online exam. Considering many exam candidates are in a state of anguished mood to prepare for the MB-230 Online exam, our company made three versions of MB-230 Online real exam materials to offer help.
Microsoft MB-230 Online - Our products are just suitable for you.
Omgzlook is a website to provide a targeted training for Microsoft certification MB-230 Online exam. Omgzlook is also a website which can not only make your expertise to get promoted, but also help you pass Microsoft certification MB-230 Online exam for just one time. The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. Once you select our Omgzlook, we can not only help you pass Microsoft certification MB-230 Online exam and consolidate their IT expertise, but also have a one-year free after-sale Update Service.
You will get your MB-230 Online certification with little time and energy by the help of out dumps. Omgzlook is constantly updated in accordance with the changing requirements of the Microsoft certification.
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
ISTQB CTAL-TTA - If you buy the Omgzlook's products, we will not only spare no effort to help you pass the certification exam, but also provide a free update and upgrade service. As we all know, it is not an easy thing to gain the SAP P-SAPEA-2023 certification. Finally, Omgzlook's latest Microsoft ISC CISSP simulation test, exercise questions and answers have come out. Our dumps collection will save you much time and ensure you get high mark in Dell D-DPS-A-01 actual test with less effort. Amazon DOP-C02 - Our questions and answers will not only allow you effortlessly through the exam first time, but also can save your valuable time.
Updated: May 28, 2022