Our products are just suitable for you. Our MB-230 Mock exam training dumps will help you master the real test and prepare well for your exam. If you worry about your exam, our MB-230 Mock exam training dumps will guide you and make you well preparing，you will pass exam without any doubt. The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. Once you select our Omgzlook, we can not only help you pass Microsoft certification MB-230 Mock exam and consolidate their IT expertise, but also have a one-year free after-sale Update Service. You will get your MB-230 Mock certification with little time and energy by the help of out dumps.
Our MB-230 Mock latest study guide can help you.
Omgzlook's Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Mock training materials are studied by the experienced IT experts. Most returned customers said that our New MB-230 Test Questions And Answers dumps pdf covers the big part of main content of the certification exam. Questions and answers from our New MB-230 Test Questions And Answers free download files are tested by our certified professionals and the accuracy of our questions are 100% guaranteed.
If you are tired of preparing Microsoft MB-230 Mock exam, you can choose Omgzlook Microsoft MB-230 Mock certification training materials. Because of its high efficiency, you can achieve remarkable results. Omgzlook helped many people taking IT certification exam who thought well of our exam dumps.
We have the complete list of popular Microsoft MB-230 Mock exams.
Actually, MB-230 Mock exam really make you anxious. You may have been suffering from the complex study materials, why not try our MB-230 Mock exam software of Omgzlook to ease your burden. Our IT elite finally designs the best MB-230 Mock exam study materials by collecting the complex questions and analyzing the focal points of the exam over years. Even so, our team still insist to be updated ceaselessly, and during one year after you purchased MB-230 Mock exam software, we will immediately inform you once the MB-230 Mock exam software has any update.
In such a way, you will get a leisure study experience as well as a doomed success on your coming MB-230 Mock exam. After our unremitting efforts, MB-230 Mock learning guide comes in everybody's expectation.
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
Every version of Salesforce OmniStudio-Consultant study materials that we provide to you has its own advantage: the PDF version has no equipment limited, which can be read anywhere; the online version can use on any electronic equipment there is network available; the software version can simulate the real Salesforce OmniStudio-Consultant exam environment to let you have more real feeling to Salesforce OmniStudio-Consultant real exam, besides the software version can be available installed on unlimited number devices. We highly recommend going through the ISACA Cybersecurity-Audit-Certificate answers multiple times so you can assess your preparation for the ISACA Cybersecurity-Audit-Certificate exam. You will get the most valid and best useful ISTQB CT-TAE study material with a reasonable price. Pegasystems PEGACPLSA23V1 - So you can relay on us to success and we won't let you down! Salesforce Marketing-Cloud-Account-Engagement-Specialist is the authentic study guides with the latest exam material which can help you solve all the difficulties in the actual test.
Updated: May 28, 2022