But we have successfully done that. Our MB-230 Exam practice materials are really reliable. In a word, our MB-230 Exam exam questions have built good reputation in the market. Do you often envy the colleagues around you can successfully move to a larger company to achieve the value of life? Are you often wondering why your classmate, who has scores similar to yours, can receive a large company offer after graduation and you are rejected? In fact, what you lack is not hard work nor luck, but MB-230 Exam guide question. If you do not have extraordinary wisdom, do not want to spend too much time on learning, but want to reach the pinnacle of life through MB-230 Exam exam, then you must have MB-230 Exam question torrent. When you are eager to pass the MB-230 Exam real exam and need the most professional and high quality practice material, we are willing to offer help.
Our MB-230 Exam exam questions are often in short supply.
Microsoft Dynamics 365 MB-230 Exam - Microsoft Dynamics 365 Customer Service Functional Consultant Action always speaks louder than words. If you are satisfied with our Reliable Practice MB-230 Exam Online training guide, come to choose and purchase. If you buy the Software or the APP online version of our Reliable Practice MB-230 Exam Online study materials, you will find that the timer can aid you control the time.
Our MB-230 Exam exam materials are famous among candidates. Once they need to prepare an exam, our MB-230 Exam study materials are their first choice. As you know, it is troublesome to get the MB-230 Examcertificate.
Microsoft MB-230 Exam - Just make your own decisions.
According to personal propensity and various understanding level of exam candidates, we have three versions of MB-230 Exam study guide for your reference. They are the versions of the PDF, Software and APP online. If you visit our website on our MB-230 Exam exam braindumps, then you may find that there are the respective features and detailed disparities of our MB-230 Exam simulating questions. And you can free donwload the demos to have a look.
But even the best people fail sometimes. In addition to the lack of effort, you may also not make the right choice on our MB-230 Exam exam questions.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
And our Microsoft DP-420 study braindumps deliver the value of our services. You really need our Google Professional-Cloud-Developer practice materials which can work as the pass guarantee. We want to finish long term objectives through customer satisfaction and we have achieved it already by our excellent SAP C_TS462_2023 exam questions. Obtaining the CompTIA N10-009 certification is not an easy task. Microsoft MD-102 - Through the trial you will have different learning experience, you will find that what we say is not a lie, and you will immediately fall in love with our products.
Updated: May 28, 2022