With our MB-230 Dumps practice materials, and your persistence towards success, you can be optimistic about your MB-230 Dumps real dumps. Even you have bought our MB-230 Dumps learning braindumps, and we will send the new updates to you one year long. On one hand, all content can radically give you the best backup to make progress. Trust me, you can't find anything better than our MB-230 Dumps study materials. If you think I am exaggerating, you can try it for yourself. It is fast and convenient out of your imagination.
Microsoft Dynamics 365 MB-230 Please give us a chance to prove.
Microsoft Dynamics 365 MB-230 Dumps - Microsoft Dynamics 365 Customer Service Functional Consultant We will solve your problem as quickly as we can and provide the best service. As you can see, we never stop innovating new version of the MB-230 Study Center study materials. We really need your strong support.
In your every stage of review, our MB-230 Dumps practice prep will make you satisfied. Our MB-230 Dumps exam questions just focus on what is important and help you achieve your goal. With high-quality MB-230 Dumps guide materials and flexible choices of learning mode, they would bring about the convenience and easiness for you.
Microsoft MB-230 Dumps - Need any help, please contact with us again!
In order to pass Microsoft certification MB-230 Dumps exam disposably, you must have a good preparation and a complete knowledge structure. Omgzlook can provide you the resources to meet your need.
Our questions and answers are based on the real exam and conform to the popular trend in the industry. You only need 20-30 hours to learn Microsoft Dynamics 365 Customer Service Functional Consultant exam torrent and prepare the exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
Network Appliance NS0-014 - In today's competitive IT profession, if you want to stabilize your own position, you will have to prove your professional knowledge and technology level. To some extent, these Huawei H23-221_V1.0 certificates may determine your future. EMC D-AV-OE-23 - There a galaxy of talents in the 21st century, but professional IT talents not so many. There are so many success examples by choosing our Huawei H13-611_V5.0 guide quiz, so we believe you can be one of them. Because of its popularity, you can use the Omgzlook Microsoft Cisco 350-401 exam questions and answers to pass the exam.
Updated: May 28, 2022