Now, I am glad to introduce a secret weapon for all of the candidates to pass the exam as well as get the related certification without any more ado-- our MB-230 Answers study braindumps. You can only get the most useful and efficient MB-230 Answers guide materials with the most affordable price from our company, since we aim to help as many people as possible rather than earning as much money as possible. You will be much awarded with our MB-230 Answers learning engine. You final purpose is to get the MB-230 Answers certificate. So it is important to choose good MB-230 Answers study materials. Our high-quality MB-230 Answers} learning guide help the students know how to choose suitable for their own learning method, our MB-230 Answers study materials are a very good option.
Our MB-230 Answers exam materials can help you realize it.
What are you still hesitating for? Hurry to buy our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Answers learning engine now! Our MB-230 Reliable Real Exam guide materials are high quality and high accuracy rate products. It is all about the superior concreteness and precision of the MB-230 Reliable Real Exam exam questions that helps.
If you are worry about the coming MB-230 Answers exam, our MB-230 Answers study materials will help you solve your problem. In order to promise the high quality of our MB-230 Answers exam questions, our company has outstanding technical staff, and has perfect service system after sale. More importantly, our good MB-230 Answers guide quiz and perfect after sale service are approbated by our local and international customers.
Microsoft MB-230 Answers - A bold attempt is half success.
Our Microsoft Dynamics 365 Customer Service Functional Consultant exam questions are designed by a reliable and reputable company and our company has rich experience in doing research about the study materials. We can make sure that all employees in our company have wide experience and advanced technologies in designing the MB-230 Answers study dump. So a growing number of the people have used our study materials in the past years, and it has been a generally acknowledged fact that the quality of the MB-230 Answers test guide from our company is best in the study materials market. Now we would like to share the advantages of our MB-230 Answers study dump to you, we hope you can spend several minutes on reading our introduction; you will benefit a lot from it.
Using MB-230 Answers real questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Our EMC D-VXR-DY-23 study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. These Microsoft MB-310 exam pdf offers you a chance to get high passing score in formal test and help you closer to your success. SAP C-TS422-2023 - In the process of development, it also constantly considers the different needs of users. The frequently updated of EC-COUNCIL 312-40 latest torrent can ensure you get the newest and latest study material. Compared with your colleagues around you, with the help of our IIA IIA-CHAL-QISA preparation questions, you will also be able to have more efficient work performance.
Updated: May 28, 2022