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Microsoft Dynamics 365 MB-220 You can learn anytime, anywhere.
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MB-220 PDF DEMO:
QUESTION NO: 1
When creating customer journeys the correct steps must be followed in order to ensure the results you receive are as expected.
Which five actions are required, in sequence, to create a complete customer journey? (Choose five.)
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/create-simple- customerjourney
QUESTION NO: 2
Your marketing department needs to create a Customer Journey for female wine enthusiasts over 40 years-old who live in Europe.
How should you define who receives this Customer Journey?
A. Create a Segment Type.
B. Create a Static segment.
C. Edit the contacts in database.
D. Create a Dynamic segment.
Answer: D
QUESTION NO: 3
Your marketing department purchases a file with a list of leads.
Which actions should you perform, in sequence, in order to be able to add these leads to a marketing segment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
QUESTION NO: 4
You are creating a multi-day conference event that is attended by attendees. The attendees will require hotel accommodations.
You need to block off rooms for single occupancy, double occupancy and suites at the hotel.
Which method should you use to accomplish your task?
A. Create a hotel record and then a single hotel room allocation record for all room types.
B. Create a hotel record and then a single hotel room reservation record for all room types.
C. Create a hotel record and then a hotel room reservation record for each room type.
D. Create a hotel record and then a hotel room allocation record for each room type.
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/invite-register- house-eventattendees
QUESTION NO: 5
You are a Dynamics administrator that is setting up Dynamics for Marketing for your organization.
You need to configure Dynamics for Marketing to work with your webinar provider and create a webinar event.
Which four steps should you take, in sequence, to complete your task? (Choose four.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/events-settings
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-webinar
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Updated: May 28, 2022