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QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You identify the following issues:
* Remote sales team members report that they cannot access the latest data on commuters, phones, and
* tablets.
* Help desk team members must be able to access all inbound emails from multiple queues in a single queue.
You need to resolve the issues.
Which options should you configure? To answer, drag the appropriate security methods to the correct teams.
Each security method may be used once, more than once.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
QUESTION NO: 2
You need to create a system chart for the Account entity.
The chart must display a count of accounts grouped by owner and then display the accounts by
Address 1:
State/Province for each owner. You begin to configure chart options as shown in the image below.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point. The chart must display a count of accounts grouped by owner, and then display the accounts by State/Province for each owner.
Answer:
Explanation
- Legend Entries (Series) : Select Field : Account
- Legend Entries (Series) : Aggregate : Count:All
- FIRST Horizontal (Category) Axis Labels : Owner
- SECOND Horizontal (Category) Axis Labels : Address 1 : State/Province
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
A sales vice president notes she cannot see her direct report sales manager's active accounts. Sales managers note that they cannot see the active campaigns that their peers are using.
You need to configure security for the sales vice president and sales managers to grant access to the data they cannot see.
Which security models should you use? To answer, drag the appropriate security methods to the correct teams.
Each security method may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
Manager Hierarchy - should work according to best practices. Position hierarchy works across BUs that would be less secure in a sense that VP may be able to view the data from other BUs in case this is not desired.
Role based security - on BU level would give manages access to the data of their peers. Manager hierarchy works only hierarchically, and not at peers level.
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security
QUESTION NO: 4
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution; Use Quick Find search on the Contact entity to search for the word run.
Does the solution meet the goal?
A. Yes
B. No
Answer: B
Explanation
Quick Find can only search the current entity. Also, only a relevance search can search the text in notes.
QUESTION NO: 5
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth
Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Delete the user account in Dynamics 365 and recreate it with the new name.
Does the solution meet the goal?
A. Yes
B. No
Answer: B
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Updated: May 28, 2022