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CMQ-OE PDF DEMO:
QUESTION NO: 1
All but one of the following represents good communicating skill. Which one does not?
A. Body language and voice convey the same message.
B. Use open-ended and closed questions at appropriate times.
C. Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question.
D. Use a paraphrasing technique to clarify your understanding of what was said.
Answer: C
QUESTION NO: 2
For a bookseller that sells entirely through a Web site, managing the diversity of customers would entail which of the following?
I. Adopting lean techniques to reduce cycle time
II. Continually developing new service features to take the place of services that have become "must haves"
III. Responding to the needs of a diverse customer base
IV.
Understanding and working closely with multiple publishers
A.III only
B.II and III only
C.II, III, and IV only
D.I, II, III, and IV
Answer: D
QUESTION NO: 3
A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision.
Which of the following tools is likely to be most valuable for helping the team decide?
A. Priorities matrix
B. Tree diagram
C. Matrix diagram
D. Activity network diagram
Answer: A
QUESTION NO: 4
In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is:
A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
B. To communicate, communicate, and communicate!
C. To ensure that authority levels are clearly spelled out for typical situations
D. To have employees go outside the organizational walls
Answer: B
QUESTION NO: 5
Scenario planning is used for:
A. Deciding which continuous improvement project recommendations to implement first.
B. Determining which method of financial analysis to use.
C. Envisioning several alternative strategic viewpoints.
D. Analyzing the results of a SWOT analysis.
Answer: C
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Updated: May 28, 2022