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QUESTION NO: 1
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?
A. ED allows you to deploy both old and new ED workflows In the ED without any problems.
B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
C. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
D. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
Answer: C
QUESTION NO: 2
If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?
A. UCA REST
B. UCM REST
C. UAC REST
D. CC REST
Answer: A
QUESTION NO: 3
Which two steps must be completed before restoring the backup of the Avaya Oceana solution? (Choose two.)
A. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
B. Uninstall UCA Store Service, than restart the nodes of the Avaya Oceana Cluster I to delete the
UCA Store Space.
C. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
Answer: B,D
QUESTION NO: 4
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
A. Email Service
B. Agent Controller
C. Omni channel Database
D. UCM Spaces
Answer: B
QUESTION NO: 5
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server
Connector. During the integration the customer finds the following message while checking the AES
DMCC log files
After reviewing the error message, which action will fix the customer's problem?
A. Change the CSC user password in AES server and reboot AES.
B. Match the correct CSC user password In AES and CSC service.
C. Redeploy CSC Service and reboot Oceana Cluster 1.
D. Reboot the AES server and re deploy CSC service.
Answer: B
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Updated: May 28, 2022