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ITILF PDF DEMO:
QUESTION NO: 1
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service strategy
B. Service design
C. Service transition
D. Service operation
Answer: B
QUESTION NO: 2
Which one of the following is a correct definition of a supplier category?
A. Strategic - for suppliers of operational products or services
B. Tactical - for relationships involving significant commercial activity and business interaction
C. Operational - for suppliers providing low value and/or readily available products and services
D. Commodity - for significant partnering relationships that involve senior managers
Answer: C
QUESTION NO: 3
Which describes an interface of incident management with service level management?
A. Incident workarounds
B. Creating a problem record
C. Incident response times
D. The status of faulty Cis
Answer: C
QUESTION NO: 4
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
A. Data
B. Information
C. Knowledge
D. Governance
Answer: C
QUESTION NO: 5
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A. Where are we now?
B. Where do we want to be?
C. How do we get there?
D. Did we get there?
Answer: B
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Updated: May 28, 2022