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QUESTION NO: 1
While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?
A. The caller always hears ringback.
B. The caller always hears silence.
C. The caller hears the feedback that Is provided by the sending switch.
D. The caller hears the feedback that is provided bythe receiving switch.
Answer: C
QUESTION NO: 2
A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.
Which requirement do they need to configure to install the server software?
A. IIS only
B. Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1
C. Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS
D. Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS
Answer: B
QUESTION NO: 3
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
A. Trace files
B. Traffic reports
C. Log files
D. System files
Answer: B
QUESTION NO: 4
A customer wants to reduce costs in their contact center. They choose to employ Network Call
Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best
Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?
A. reply-best
B. queue-to best
C. route-t number 11292414
D. route-to number 112920414
Answer: B
QUESTION NO: 5
What are the three considerationrequirements for the deployment of Network Call Deflection?
(Choose
A. The second leg of the call is set up by the redirecting Communication Manager.
B. Network Call Deflectionisonly available In Europeand must be compliant with ETSI Supplementary
Service Network Call Deflection.
C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearingannouncement, ringback, or silencecannot be used for NCD.
D. A route-to number r 13035485103 must be used in vector stepprocessingand Net Redir=yin theBSR Application plan.
E. NCD by the PSTN can occur only if the incoming call to the Avaya AuraCommunication Manager is not answered.
Answer: A,D,E
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Updated: May 28, 2022