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ACIS Avaya Aura Contact Center 6210 You’ve heard it right.
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QUESTION NO: 1
In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication
Control Toolkit (CCT) component.
An unmanaged switchover results from a hardware, network, database or power failure.
Which three conditions must be satisfied before a switch over can occur? (Choose three.)
A. The active server database and standby server database are synchronized, and the standby server database isshadowing the active server database.
B. On the active server, all critical CCMS and CCT services are monitored and running.
C. The active and standby servers are in a running state.
D. The active and standby servers have switchover enabled.
Answer: B,C,D
QUESTION NO: 2
You are preparing the Windows server for the installation of Avaya Aura Contact Center
(AACC).
As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?
A. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
B. Disable RAS in Administrative Tools > Computer Management
C. RAS is disabled automatically by the AACC R7 installation DVD
D. Disable RAS in Administrative Tools > Remote access connection Manager
Answer: D
QUESTION NO: 3
After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.
From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?
A. Select Location and Immediate Backup
B. Map Drive and Immediate Backup
C. Backup Drive and Immediate Backup
D. Backup Location and Immediate Backup
Answer: D
QUESTION NO: 4
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the
Web Based Statistics feature?
A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web
Statistics
B. From Windows > Apps > Multimedia Dashboard > Web Statistics
C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
D. From Windows > Administrative Tools > Services > Web Statistics
Answer: C
QUESTION NO: 5
You have created a new application (script) in Orchestration Designer (OD).
Which configuration steps in OD will allow you to place a test call to the new application?
A. Select Application Routes > CDNs > Configured Routes > Select Application > Save
B. Select Application > Routes > Add Application > Save
C. Select Call Router > Application Routes> CDNs > Configured Routes > Add > Select Application >
Save
D. Select CDNs > Add Application > Save
Answer: B
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Updated: May 27, 2022