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QUESTION NO: 1
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?
A. The field sets the priority for routing to an ACD.
B. The field is used to differentiate ACD data feeds when ICR receives multiple data feeds from CMS for different ACDs.
C. The field is used to identify the link between the Session Manager and the Communication
Manager.
D. The field is available for future use and is not currently used.
Answer: A
Reference:
http://maxacd.com/wp-content/uploads/2013/09/Advanced-Call-Router-Manual.pdf
QUESTION NO: 2
Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?
A. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.
B. A campaign is a strategy defining when to best contact contacts.
C. A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.
D. A campaign is a group of agents assigned to a specific job/task.
Answer: B
QUESTION NO: 3
When setting up a single server Avaya Aura@ Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?
A. From the EPM Servers page, enter the IP address of the speech server in the Network Address
(MRCP) field.
B. Add the MPP and then from the MPP Servers page, enter the speech server IP address in the
Network Address (AppSvr) field.
C. From the EPM Servers page, use the default entry in the Network Address (AppSvr) field.
D. Add the MPP and from the MPP Servers page, enter the IP address for the speech server in the
Network Address (MRCP) field.
Answer: B
Reference:
https://downloads.avaya.com/css/P8/documents/003892124
QUESTION NO: 4
Which two user roles can be used to add, change, or delete the Intelligent Customer
Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A. Administration
B. Web Services
C. Maintenance
D. Operations
E. ICR Administrator
Answer: A,E
QUESTION NO: 5
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya
Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager
(EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user
Postgres password 'password'; \q
B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run
$AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from
Linux prompt with root user permissions and either replace it with a correct copy or run
$POM_HOME/bin/installDB.sh SPOM_HOME.
Answer: D
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Updated: May 27, 2022