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QUESTION NO: 1
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)
Answer: B
QUESTION NO: 2
Which menu provides details about the running calls being handled by Intelligent Customer
Routing R)?
A. Call Center
B. ICR Manager
C. ICR Monitor
D. Standard Report
Answer: D
QUESTION NO: 3
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya
Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager
(EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user
Postgres password 'password'; \q
B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run
$AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from
Linux prompt with root user permissions and either replace it with a correct copy or run
$POM_HOME/bin/installDB.sh SPOM_HOME.
Answer: D
QUESTION NO: 4
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
A. $POM_HOME/logs/PIM_CmpMgr.log* log files
B. $POM_HOME/logs/PlM_CmpDir.log* log files
C. $POM_HOME/logs/PIM_Web.log log files
D. $POM_HOME/logs/CmpMgrService.out* log files
Answer: A
QUESTION NO: 5
Which two user roles can be used to add, change, or delete the Intelligent Customer
Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A. Administration
B. Web Services
C. Maintenance
D. Operations
E. ICR Administrator
Answer: A,E
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Updated: May 27, 2022