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QUESTION NO: 1
Which two components of the Proactive Outreach Manager (POM) 3.0 solution support load balancing, even in a multi-server installation? (Choose two.)
A. Campaign Director
B. POM Database Server
C. SMS Server
D. Voice Server
Answer: A,C
QUESTION NO: 2
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
A. $POM_HOME/logs/PIM_CmpMgr.log* log files
B. $POM_HOME/logs/PlM_CmpDir.log* log files
C. $POM_HOME/logs/PIM_Web.log log files
D. $POM_HOME/logs/CmpMgrService.out* log files
Answer: A
QUESTION NO: 3
Which menu provides details about the running calls being handled by Intelligent Customer
Routing R)?
A. Call Center
B. ICR Manager
C. ICR Monitor
D. Standard Report
Answer: D
QUESTION NO: 4
When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura@
Experience Portal (AAEP) 7.0, in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM VPMS (POM EPM) plug-in be installed?
A. the primary EPM server
B. an auxiliary EPM server
C. the remote application server
D. a Media Processing Platform (MPP) server
Answer: B
QUESTION NO: 5
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)
Answer: B
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Updated: May 27, 2022