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QUESTION NO: 1
What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
Answer: C
QUESTION NO: 2
Which of the following are reasons why ITILis successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only
Answer: A
QUESTION NO: 3
Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A. Job descriptions
B. Functions
C. Teams
D. Roles, people or groups
Answer: D
QUESTION NO: 4
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date onthe progress of an activity
D. Manage an activity
Answer: C
QUESTION NO: 5
Which one of the following functions would be responsible for the management of a data centre?
A. Technical management
B. Service desk
C. Application management
D. Facilities management
Answer: D
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Updated: May 27, 2022