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Customer Service Certificate CSFX The free demo has three versions.
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CSFX PDF DEMO:
QUESTION NO: 1
An employee who has the skills to deal effectively in customer facing roles within the business is called a:
A. Trained salesperson.
B. Customer service professional.
C. Effective customer professional.
D. Customer focused professional.
Answer: B
QUESTION NO: 2
Market segmentation occurs when customers are sub divided into:
A. The same groups.
B. Smaller groups to distinguish purchaser behaviour.
C. Different marketing areas.
D. None of the above.
Answer: B
QUESTION NO: 3
When a business is always looking for small things to improve the overall customer experience we call it:
A. Better business.
B. Improving the business.
C. Continuous improvement.
D. Getting better.
Answer: C
QUESTION NO: 4
The most cost effective 24/7 way of gathering and storing customer information for an organisations customer database is by:
A. Phone communication.
B. Face-to-face communication.
C. Written communication.
D. Internet communication.
Answer: D
QUESTION NO: 5
Benchmarking is used to:
A. Compare your competitors' prices.
B. Measure how your organisation is performing in relation to your competitors.
C. Test customer purchases.
D. Keep track of your daily sales targets.
Answer: B
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Updated: May 27, 2022