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Customer Service Certificate CSFX They are free demos.
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Some buttons are used for hide or display answers. What is more, there are extra place for you to make notes below every question of the CSFX Cram Materials practice quiz.
CSFX PDF DEMO:
QUESTION NO: 1
A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a:
A. Shopping experience tester.
B. Mystery shopper.
C. Unknown shopper.
D. Secret shopper.
Answer: B
QUESTION NO: 2
When a product or service has not been differentiated in the market place then it is best to use:
A. A quick sales strategy.
B. A differentiated targeting strategy.
C. A market segment.
D. An undifferentiated targeting strategy.
Answer: D
QUESTION NO: 3
The most common time wasting activity is:
A. Personal disorganisation.
B. Frequent interruptions.
C. Excessive socialising.
D. Being indecisive.
Answer: B
QUESTION NO: 4
When communicating with a customer using email you should:
A. Make sure the email title lets the person know what it is about.
B. Keep the email courteous, short and to the point.
C. Read through the email before sending.
D. All of the above.
Answer: D
QUESTION NO: 5
If it is not possible to establish personal communication with a customer face-to-face then the next best method is:
A. Email.
B. Letter.
C. Phone.
D. Leaflet.
Answer: C
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Updated: May 27, 2022