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QUESTION NO: 1
Which statement describes Agent blending?
A. Agent blending is the process of acquiring agents when an outbound service level is at risk.
B. Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
C. Agent blending is the process of acquiring an agent for a job in a campaign.
D. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
Answer: D
QUESTION NO: 2
Which Media Processing Platform (MPP) component works in conjunction with the Experience
Portal Manager (EPM) to keep the MPP functioning in an optimal state?
A. Web Service
B. Session Manager
C. CCXML Browser
D. System Manager
Answer: D
QUESTION NO: 3
In a geographical redundant configuration for Proactive Outreach Manager (POM), zone A fails and the campaign Is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?
A. A geo redundant license must be installed
B. The licenses of both zone A and B are available to all campaigns now running in zone B
C. The licenses of zone A
D. The licenses of zone B
Answer: D
Explanation
When you mark a zone state as down, and assign a failover zone, the licenses of the nonfunctional zone are not used by the failover zone. Campaigns running in the nonfunctional zone share the licenses of the failover zone.
You must manually reduce the licenses of the nonfunctional zone and increase the licenses of the failover zone, provided the failover zone has adequate resources. The failover zone should have all the organizations as that of the nonfunctional zone so that you can allocate the licenses to the organizations.
QUESTION NO: 4
Which component acts as the controller for all H.323 VoIP connections in an Avaya Aura
Experience Portal (AAEP) system?
A. The proxy server on the Session Manager
B. The proxy server on the Communication Manager
C. The gatekeeper on the Communication Manager
D. The gatekeeper on the Session Manager
Answer: C
QUESTION NO: 5
On the Avaya Aura Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager
(POM) software?
(Choose three.)
A. Install an email server
B. Ensure the correct number of telephony and POM licenses
C. Ensure VoIP ports (H.323 or SIP) are in service
D. Install an SMS gateway
E. Configure on the external database
Answer: B C D
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Updated: May 28, 2022