Omgzlookはきみの貴重な時間を節約するだけでなく、 安心で順調に試験に合格するのを保証します。Omgzlookは専門のIT業界での評判が高くて、あなたがインターネットでOmgzlookの部分のApple SVC-19A復習問題集「Apple Service Fundamentals Exam」資料を無料でダウンロードして、弊社の正確率を確認してください。弊社の商品が好きなのは弊社のたのしいです。 弊社はあなた１００％合格率を保証いたします。あなたは弊社の商品を買ったら一年間に無料でアップサービスが提供された認定試験に合格するまで利用しても喜んでいます。 Omgzlook を選択して１００％の合格率を確保することができて、もし試験に失敗したら、Omgzlookが全額で返金いたします。
AppleCare Technician Training SVC-19A 早くOmgzlookの問題集を君の手に入れましょう。
AppleCare Technician Training SVC-19A復習問題集 - Apple Service Fundamentals Exam Omgzlookの問題集は最大のお得だね！ 君が後悔しないようにもっと少ないお金を使って大きな良い成果を取得するためにOmgzlookを選択してください。Omgzlookはまた一年間に無料なサービスを更新いたします。
きっと試験に合格しますよ。あなたはまだ何を待っているのですか。機会が一回だけありますよ。
Apple SVC-19A復習問題集 - これはあなたの能力を認めます。
多分、SVC-19A復習問題集テスト質問の数が伝統的な問題の数倍である。Apple SVC-19A復習問題集試験参考書は全ての知識を含めて、全面的です。そして、SVC-19A復習問題集試験参考書の問題は本当の試験問題とだいたい同じことであるとわかります。SVC-19A復習問題集試験参考書があれば,ほかの試験参考書を勉強する必要がないです。
時間が経つとともに、我々はインタネット時代に生活します。この時代にはIT資格認証を取得するは重要になります。
SVC-19A PDF DEMO:
QUESTION NO: 1
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B
QUESTION NO: 2
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C
QUESTION NO: 3
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E
QUESTION NO: 4
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D
QUESTION NO: 5
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G
Salesforce CRT-261J - この試験に合格すれば君の専門知識がとても強いを証明し得ます。 あなたは十分の時間でIIA IIA-CIA-Part3-CN試験を準備することができます。 きみはAppleのSAP C-SIGDA-2403認定テストに合格するためにたくさんのルートを選択肢があります。 我々社のOmgzlookからApple Dell D-RPVM-A-01問題集デモを無料にダウンロードできます。 Omgzlookの専門家チームがAppleのScrum PSK-I認証試験に対して最新の短期有効なトレーニングプログラムを研究しました。
Updated: May 28, 2022